🔁 Return & Refund Policy – MagicRay
Last Updated: [14 July 2025]
At MagicRay, we care about your experience. If something doesn’t feel right, here’s how we handle returns and refunds.
✅ Returns Eligibility
- You must raise a return request within 7 days of delivery.
- Product should be unused, undamaged, and in original packaging.
- Return not applicable on wearable items like heated vests once opened (for hygiene reasons).
🧾 What Is Not Returnable?
- Used or damaged products
- Products without original invoice/box
- Customized or clearance items
🔁 Refund Process
- Once we receive and inspect the item, refund will be processed within 5–7 business days.
- Refund will be made via original payment method.
- Shipping charges (if any) are non-refundable.
📦 How to Initiate a Return?
Email us at 📧 support@magicray.in with:
- Order ID
- Reason for return
- Picture of product (if applicable)
🔧 Replacement
If you received a defective or wrong item, we’ll send you a free replacement within 7 days of return approval.